Meet our team of pros. AnswerPro_Speach-Bubble-4

We know the backbone of any business is its people. That’s why our staff is carefully trained in the knowledge and skills it takes to manage your calls professionally. Our operators learn techniques which help them get the important information from every caller, deliver your messages the way you like, minimize holds and caller inconvenience

and keep abreast of your business’ current status. For over forty years we’ve put our standards to the test on callers from around the world. And we believe it’s those high standards that keep your customers satisfied — and our own business thriving.

 


 

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Doug

General Manager
Start date: Bought the company in 1986

Doug moved back to Kansas City from Wisconsin after purchasing the company from his father, Lorence Gregg. Doug is passionate about delivering great service, keeping up with technology and anticipating changing customer needs. He has completed HIPAA training.

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Dave

Operations Manager/IT
Start date: 1995
Dave is our onsite IT person, able to handle technology issues during and after hours, and look calm doing it. Dave became a Certified Agent based on industry standards in November 2009, and has completed HIPAA training.

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Angie

Call Center Manager 
Start date: 1986
Angie started at AnswerPro when the operating system was the cord board, and transitioned from that to handwritten paper message tickets, and finally to our advanced computer-based system. Other than Doug, Angie is the only person with the company to have worked on all three systems. Angie became a Certified Agent based on industry standards in November 2009, and has completed HIPAA training.

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Ashley

Operations HIPAA Privacy Officer/Account Specialist
Start date: 2010
Ashley’s career at AnswerPro began upon finishing school at K-State. She transitioned from operator to HIPAA Privacy Officer, and assists in setting up new accounts and updating existing accounts. Ashley is also a supervisor. Ashley became a Certified Agent based on industry standards in October 2012, and has completed HIPAA training.

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Sara

Operator/Shift Supervisor
Start date: 2004
Sara started at AnswerPro while still in high school. She completed her Associates degree while working full time, and plans to pursue a BS in Speech Pathology. Sara became a Certified Agent based on industry standards in November 2009, and has completed HIPAA training.

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Angelic

Operator
Start date: 2010
Angelic has customer service experience and was previously employed as a manager. Angelic became a Certified Agent based on industry standards in June 2013 and has completed HIPAA training.

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Hannah

Operator
Start date: 2012
Hannah has previous customer service experience. She became a Certified Agent based on industry standards in May 2013 and has completed HIPAA training.

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Karen

Operator
Start date: 2002
Karen has previous call center experience and expertise in social work. She became a Certified Agent based on industry standards in January 2013 and has completed HIPAA training.

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Linda

Operator
Start date: 2009
Linda worked in the banking industry before coming to AnswerPro and is our senior overnight operator.

She became a Certified Agent based on industry standards in February 2013 and has completed HIPAA training.

 

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Toy

Operator
Start date: 2013
Toy has previous call center and customer service experience, and has completed HIPAA training.